Involve the people who will run the building from briefing to the first years of use. BS 8536:2022 sets it out; BIM gives operators something concrete to review.
Too many buildings are handed over and forgotten: the project team leaves, the operator inherits systems they don't understand, and the building never performs as designed. Soft landings is the antidote: keep operators involved from the start, and keep the delivery team involved after the end.
BS 8536:2022 ("Design, manufacture and construction for operability") consolidated the earlier Parts 1 and 2 into one code of practice. The Government Soft Landings framework applies the approach to UK public projects and aligns it with ISO 19650.
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