Soft landings bring the people who will run the asset into the project from the start and keep the delivery team involved after handover. For the information manager it means the operator's needs shape the requirements, handover is rehearsed, and the first years of use are measured.
Many buildings are handed over to people who were never asked what they needed. Soft landings fixes that by involving the end users and operators throughout the project, and keeping the delivery team involved for the first years of use. In the UK it is described in BS 8536 and in the government's Soft Landings approach. The wider practice is covered in Soft landings in practice; this lesson takes the information manager's seat.
The facilities team, the operator and if possible a few end users take part in the briefing. Their needs go into the OIR and then the AIR: which assets they maintain, what they need to know about each, which systems they use (CAFM, BMS), and in what structure. Requirements written this way are shorter and more useful than generic lists.
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